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Tavishi Arora

16 Jun 2026

The identity tax: why your login screen is costing more than you think.

News

01 · THE HIDDEN LINE ITEM The hidden P&L line in every mobile product. Every consumer app in India has a number it doesn't put on its dashboard: the percentage of users who intend to log in but never actually do. Somewhere between intent and "logged in," a quarter of the funnel evaporates — typing a number, waiting for an SMS, switching apps, retrying when the OTP fails, abandoning when it fails twice. This isn't a UX problem. It's a P&L problem masquerading as a UX problem — and most...

  • Jan 1, 2024
  • 2 min read

Updated: Aug 1, 2024

Building and maintaining a strong brand is more important than ever in today's digital age. In this ever-evolving digital era, customers are exposed to the multiple marketing efforts of thousands of brands online. Thus, getting the right customer mind share in an uncluttered space proves not only expensive but also difficult at times.


With the attention span of users decreasing and the 15 second marketing at its peak, we understand how important it is to use those few seconds to make an impact. What makes matters even more difficult is the fact that customers are always wary of getting scammed by the wrong brand, thanks to the increasing brand impersonation attempts in the market. Thus, while you have the attention of your customers, it is also crucial to prove to them that you are a legitimate business.


A Verified Business visibility on critical touch points can help you gain user trust and make your brand more accessible. With our Business Profile capability, you can now share your business information and show your authentic brand personality exclusively to Truecaller Users.





The Business Profile capability gives you dedicated sections where you can take the below actions:


  • Display your verified brand name and logo: Elevate your brand reputation and create a positive impression in the minds of customers.

  • Exhibit your online presence and enhance your accessibility: Add your website and social media links (Facebook, Instagram, X, LinkedIn) along with your play store and app store links.

  • Add visual context and appeal with handpicked images: Create a strong visual impression with your customers by adding 3-5 images of your offerings or services in your Business Profile.

  • Let your customers know your business: Tell your brand story with a concise description of your business and value proposition.


Adding a Business Profile to your Verified Business Caller ID is simple! Once you have activated your Verified Business Caller ID in the Truecaller for Business console, click on the Business Profile toggle to activate it.


So don’t miss out on showcasing your brand on the most trusted touchpoint, and create your Business Identity Profile today. To learn more, reach out to us at business@truecaller.com

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