The future of customer experience is not omnichannel, but intentional.  As businesses work hard to automate outreach at scale, customer experiences are collapsing under intrusive, untrustworthy, and incomplete conversations. In an AI-driven world, the brands that win won’t be the ones that say more, but the ones whose communication makes sense, earns trust instantly, and moves forward with context. Customer experience today is everything but conversations. Think about the last unknown call...